The Most Asked Questions Of Car Transport Services

It’s always a good idea to research and select a vehicle logistics company to transport your car. But before you book, even though you may feel you have enough information, it is better to ask a few questions about their service to ensure your car will be in good hands. 

If you’re unsure about where to start and what type of questions you need to compile, we’re here to help. We've compiled a list of the most frequently asked questions to help you get all the information you need to make an informed decision. Read on to learn more about car transport services.



Most Asked Questions Of Car Transport Services

What kinds of services do you provide?

We provide a range of services to meet your vehicle's needs, such as vehicle movement, recovery, repatriation, and storage services.

Are you registered and licenced to operate?

Yes, a vehicle operator's licence is granted by the UK Government of the Department of Transport. We adhere to all safety and compliance regulations. As a result, we have drivers who are professionally licensed and insured.

Why should I trust your company?

At our company, we take safety very seriously. Our drivers are qualified and trained to the highest standards and are fully insured. Plus, we are trusted by many worldwide brands and insurance companies like AA, RAC, and Green Flag. With our commitment to safety and customer service, you can trust us regarding your transportation needs.

Can you provide the details of your insurance coverage?

Sure you can find the latest information here on our website in the compliance section. Should you have a high valued vehicle it’s best to share this information at the time when requesting a quote.

How much do you charge for your services?

As every situation is different, there is no one fixed charge for a service, but by calling our 24-hour control room and talking to one of the team we can get you a quote within minutes.

Are there any surcharges that I'm not aware of? 

No. If you have been honest with the control room operator when getting a quote, then there won't be any problems. If not, for example, if the vehicle is in a ditch and you forgot to mention this at the time, additional charges may apply accordingly depending on the situation.

Can you move my car on short notice?

Yes, recovery operators are always on call 24 hours a day 7-days a week. We have drivers for emergency callouts.

What happens if my car gets damaged during transit? 

The recovery operator will help you identify where the damage occurred, before, during or after collection, as pictures are taken and damage control paperwork is recorded.

Will I be provided with a tracker to know where my car is? 

No, but you can request the control room operator or driver to call or text you once the vehicle has arrived at its destination.

We hope this gives you a good starting point when interviewing potential car transport providers. Remember to always provide as much detailed information as you can and inform the control room if your vehicle is of high value.